Customer Support
Welcome to our Customer Support page! We're here to assist you with any questions or concerns regarding your telemedicine experience. Whether you need help scheduling an appointment, troubleshooting technical issues, or understanding our services, you’ve come to the right place.
Frequently Asked Questions (FAQs)
1. How do I create an account?
To create an account, click on the "Sign Up" button on our homepage. Fill out the required information, including your email and a password. Use your email and password to login to the website.
2. How do I schedule an appointment?
Log in to your account and navigate to the "Get started" tab. Select the condition that best describe the symptoms you are experiencing. You will then be prompted to choose your preferred date and time, and follow the prompts to confirm your appointment.
3. What should I prepare for my telemedicine visit?
Make sure to:
Find a quiet, well-lit space for your appointment.
Have any necessary medical records or questions ready.
Ensure your device is charged and has a stable internet connection.
4. I’m having trouble connecting to my appointment. What should I do?
If you experience issues connecting, try these steps:
Refresh your browser or app.
Check your internet connection.
Ensure your camera and microphone are enabled. If problems persist, please contact our support team.
5. How can I cancel or reschedule my appointment?
To cancel or reschedule, go to the "Appointments" section of your account. Click on the appointment you wish to modify, and follow the prompts. Please note our cancellation policy for fees.
Contact Support
If you can't find the answer to your question, our support team is here to help! You can reach us through:
Email: care@telecare.site
Phone: (210) 469-3517
Troubleshooting Tips
Technical Issues
Video/Audio Problems: Check that your device’s camera and microphone are functioning properly. Ensure your browser permissions are set to allow access.
Login Issues: If you can’t log in, try resetting your password using the “Forgot Password?” link on the login page.
Common Browser Issues
Ensure your browser is up to date.
Clear your cache and cookies if you experience loading issues.
Resources
Thank you for choosing us for your telemedicine needs! We are committed to providing you with exceptional service and support.